At first glance, the Nexcess hosting packages seem just like any other hosting package offered by other providers. In fact, it may even seem like the cost of using Nexcess hosting service is a bit prohibitive. But a closer examination reveals what you really get for your money.
The shared hosting options from Nexcess start at $9.95 a month for the SH 100, but you can get a better rate at $6.95 a month if you pay for an entire year upfront. The other packages (SH 200, 300, and 400) increase the cost by $5 increments.
The basic SH 100 package offers 5 GB of disk space and 50 GB of data usage, which seem limited compared to the “unlimited” disk space and data usage offered by other hosting providers. You also get just 5 domains and 25 subdomains, a single FTP account, 50 mail accounts, and 25 databases.
At the other end of the spectrum, the $24.95 per month SH 400 plan offers 20 GB of disk space, 150 GB of data usage, 20 domains and subdomains, 10 FTP accounts, 200 mail accounts, and 75 databases. You also get a dedicated IP address.
Each package comes with a standard 30-day money-back guarantee. Site migration is also free, no matter what your previous host’s account access or control panel may have been. SSH access is available, and coding languages supported include CGI, Perl, PHP 5, MySQL 5, Ruby on Rails, and C/C++.
Email offers POP and IMAP access and support. SMTP is supported too. Email also comes with automatic virus and spam filtering. Streaming is also allowed, including streaming for real media, windows media, and mp3.
So with these adequate features, what accounts for the surprisingly glowing reviews from customers about Nexcess? There’s one simple reason—the customer support is beyond amazing. Every other hosting provider offers 24/7 customer support, but the Nexcess customer support is simply on another level.
Check out all the reviews, and it is their customer service which gets most of the praises. These reviews are comparative in nature, which means the customer support from other hosting providers just can’t compare. In fact, some customers remark that it is the best customer service they’ve ever interacted with, period. They’re that good.
Everyone has noted that just about every issue they have is handled by customer support in an impressive way. They have the knowledge to deal with any issues, so you don’t get useless advice or just mere sympathy for your plight. Every issue will be handled, from technical issues to billing inquiries.
They’re also very quick to respond, and even email queries take only a few minutes. This is in stark contrast to other hosting providers who may take days to respond, either because they don’t have enough people to reply to complaints or because they’re still trying to figure out how to respond.
Their attitude is also worth mentioning, because all of Nexcess Customer Service Representatives’ are courteous and professional. For beginners, this is the type of customer support that’s absolutely vital, and even seasoned pros can benefit from it.